Privacy Policy

RoofSpark LLC ("RoofSpark," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what information we collect, how we use it, and the choices you have — including how we handle SMS/text messaging communications.

1. Information We Collect

We may collect the following types of information when you visit our website, submit a form, or communicate with us:

Contact information — name, phone number, email address, mailing address, and service location (e.g. zip code).

Project information — details about the roofing service you're requesting or interested in.

Communication data — records of calls, texts, emails, or form submissions you send us.

Technical data — IP address, browser type, device information, and website usage data collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule appointments or consultations

Provide, operate, and improve our services

Send you information you have requested, including appointment confirmations and follow-ups

Communicate with you via phone, email, or text message about your inquiry

Comply with legal obligations and enforce our terms

3. SMS / Text Messaging Terms

By submitting your phone number through our website or forms, you consent to receive text messages (SMS) from RoofSpark related to your inquiry, appointment scheduling, and follow-up communications.

Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information will be sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors or third-party service providers in support services, such as customer service, is subject to a Business Associate Agreement and prohibits them from using data received for any other purpose. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business (e.g. CRM/scheduling platforms, hosting providers) and are bound by confidentiality obligations

Legal authorities when required by law, subpoena, or to protect our rights and the safety of others

Business transfers — if RoofSpark is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We do not share SMS opt-in data or consent with any third party for any purpose, as described in Section 3.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your experience. You can control cookies through your browser settings; disabling cookies may affect certain site functionality.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your Choices & Rights

You may:

Opt out of text messages at any time by replying STOP

Unsubscribe from marketing emails using the link provided in those emails

Request access to, correction of, or deletion of your personal information by contacting us using the details below

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

RoofSpark LLC

320 11th S Ave, Apt 571

Nashville, TN 37203

Phone: +1 (931) 237-7427